What is the path to fleet leadership — and beyond? Two department directors with different backgrounds — one “rising through the ranks” and the other “an outsider with transferrable skills” — discuss their journeys to fleet leadership positions and explain why it’s essential to broaden knowledge beyond one’s key responsibilities and the factors that affect professional growth. Learn how to assess the leadership opportunities around you and those you may need to create for yourself, frame a conversation with your manager about the tools you need to get to the next professional level, and prepare for the unique challenges in your journey toward leadership.

Keynote Speakers: Mario F. Guzman, Director of Support Services, City of West Palm Beach, FL; Chichi Nyagah-Nash, Director of General Services, City of Baltimore, MD

Body language expert, Janine Driver, shares secrets on how to use body language to enhance your leadership and human connections to build stronger teams, hire and retain employees, and effectively engage your customers.

Presenter: Janine Driver

To achieve fleet excellence, fleet operations must have the right customer service tools to exceed customer expectations. Learn about these simple tools to improve your operation and your relationship with customers, while also boosting performance, quality, professionalism, and teamwork.

Presenter: Keith Marian, Fleet Superintendent, City of Orange, CA, Public Works Department

The technician shortage is not going away, and new recruiting methods and increasing technician compensation are two ways fleet managers are combating this problem. Join a discussion with your peers about proven techniques for getting good applicants, building pathways for promotions in your shop, and how to convince senior management and elected leaders that you need to increase your team’s pay scales.

Moderator: Jeff Tews, Fleet Manager, City of Milwaukee, WI