October 27 | 2:30 PM - 3:15 PM (ET)
High-performing fleet management organizations know that certain metrics are essential for understanding the health and performance of a fleet operation. Whether it pertains to the fleet assets themselves, the services provided by the fleet organization, the needs and behaviors of fleet users, or the goods and services furnished by suppliers, the proper use of key performance indicators (KPIs) enables organizations to monitor and quickly home in on areas in which improvement is needed and/or cost reduction opportunities exist. While fleet professionals were first introduced to the concepts of performance measurement and benchmarking some three decades ago, the increasing technology enablement of all types of organizations and business processes has increased senior decisionmakers’ expectations that fleet management practices are data driven and that their outputs and outcomes are expressed in objective, quantitative terms. Join Paul Lauria and Marc Canton of Mercury Associates, Inc. as they explain the KPIs they deem most important in understanding the strengths and weaknesses of the dozens of federal, state, provincial, and local government fleets with which Mercury works each year.